Design'n'Buy Support Policy
Posted by DNB Support on 07 June 2016 12:35 PM
In addition to a great product & Solution, Design’n’Buy‘s success requires quality customer service, during and after the sale. Customer service is there to answer the customer's questions and to satisfactorily resolve any issues that may arise. Having quality customer service in place can turn your problem situations into opportunities to create lifelong customers. Attached support policy document will explain you about our customer support policy.
Pre – Launch Store Configuration & Data Entry
Hire our team to enter your product information and content. We can take your store live in an efficient and cost effective manner with our reasonable hourly rates.
Post – Launch Warranty Period
Upon the successful delivery of the application to your live server, we include a 30 day free warranty period to resolve any technical issues such as “glitches or bugs” as they are termed. Following this initial 30 day period, continued support is provided via our on-line Help Desk Application and is charged as per the terms of mutually agreed annual maintenance contract.
Alongside the training, we also provide detailed user manual with step by step guide to configure each aspect of your Magento store.
Post – Warranty Support & Maintenance
We provide various levels of post-launch support that are tailored to your specific requirements
DNB Support Policy.pdf (326.27 KB)